Dg9 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how dg9 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Your privacy is our priority, and we are committed to handling your data transparently, responsibly, and securely.
Effective Date: 1 January 2026
1. Information We Collect
Dg9 collects several categories of information when you use our platform. This information is necessary for us to provide a smooth, secure, and effective service to all users in Malaysia.
- Account information: Full name, email address, phone number, date of birth, and identity verification details provided during registration or identity verification.
- Financial and payment information: Details of the payment methods used for MYR deposits and withdrawals, including the registered bank account holder name and account number. Full card numbers are not stored by dg9.
- Device and browser information: IP address, device type, operating system, browser type, and application version used when accessing the dg9 platform.
- Platform usage data: Betting activity records, session times, login frequency, games played, and general interactions with platform features.
- Cookies and tracking: Data collected through cookies and similar tracking technologies to enhance the user experience and analyse platform performance.
2. How We Use Your Information
All information collected by dg9 is used for lawful and specific purposes. We do not use your data beyond the scope stated here without your prior consent.
- Processing account registration, login, and user identity verification.
- Facilitating MYR deposit and withdrawal transactions via local payment methods.
- Monitoring account activity for security purposes and to prevent fraud or unauthorised access.
- Sending important notifications regarding your account, active promotions, terms updates, or platform changes via email or our internal notification system.
- Improving platform quality based on aggregated, anonymised usage data analysis.
- To fulfil applicable legal and regulatory obligations.
3. Cookies and Tracking Technologies
Dg9 uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform functions correctly. dg9 uses three main categories of cookies:
- Essential cookies (required): Required for core platform functions such as login sessions, account security, and betting session continuity. These cookies cannot be disabled.
- Performance and analytics cookies: Helps us understand how users interact with the platform so we can make ongoing improvements. Data collected is aggregated and does not identify individuals personally.
- User preference cookies: Saves your preferences such as interface language and display settings, making your experience smoother each time you return to dg9.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality or user experience of the dg9 platform.
4. Data Storage, Security & Information Sharing
Dg9 stores users' personal information on servers protected by SSL encryption and technical security measures that meet industry standards. Access to users' personal data is restricted to staff who require it to carry out their duties only.
Data retention periods depend on operational requirements and legal obligations. Active account data is retained for as long as your account remains active. Once an account is closed, data will be kept for the period required by applicable laws or regulations before being securely deleted.
Dg9 does not sell or rent users' personal information to third parties for marketing purposes. However, we may share necessary information with the following parties in limited circumstances:
- Payment service providers: Transaction information required to process MYR deposits and withdrawals is shared with the relevant providers.
- Legal authorities: dg9 will disclose information where required by law, court order, or a legitimate enforcement authority.
- Technical service partners: Technical service providers that assist with platform operations may access certain data within an agreed scope and are bound by confidentiality agreements.
5. User Rights & How to Contact Us
As a dg9 user, you have the following rights regarding the personal information we hold about you:
- Right of access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: You have the right to request corrections to any inaccurate or incomplete information in your records. Certain corrections can be made directly through your account panel.
- Right to erasure: In certain circumstances, you may request the deletion of your personal information. Such requests are subject to legal data retention obligations that may prevent immediate deletion.
- Right to restrict processing: You may request that we restrict the processing of your data in certain situations as provided for by law.
To submit any request relating to your privacy rights, or if you have questions about how dg9 handles your personal information, please contact our support team by email at [email protected]. We will endeavour to respond to all privacy-related enquiries within 14 working days.
Dg9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant changes via their registered email or an in-platform notice. Continued use of the platform after the effective date of any changes constitutes acceptance of the revised policy. This policy is governed by the applicable laws of Malaysia relating to personal data protection.
Still Have Questions About Your Privacy?
The dg9 support team is ready to answer any questions about how we protect your personal information. You can also visit our FAQ page for quick answers.
FAQ Sign In to Your Account